Stay packages & vouchers 

Rules for redeeming vouchers

• The voucher entitles its holder to use the services listed on the voucher. 

• To use the voucher, a reservation is required at the e-mail address obchod@hotelstep.cz.

• The unique voucher number code, which is an integral part of the voucher, must be provided in the order.

• The voucher is not exchangeable for cash.

• The voucher can only be used once, the unused balance of the voucher expires, it cannot be transferred to another stay or to other services of WELLNESS HOTEL STEP.

• The voucher cannot be used to purchase other gift certificates.

• The voucher is transferable.

• Vouchers with unlimited entry to the Water and Sauna World can be used for a maximum of two unlimited entries per day.

• Personal collection of the voucher is possible after 2 pm on the next working day.

• Value vouchers can be used for accommodation at the WELLNESS HOTEL STEP and to top up the Golf Indoor Step card.

• Cancellation of the voucher is possible according to the GTC of WELLNESS HOTEL STEP.

• The magistrate fee is not included in the voucher price and is payable on arrival at the hotel reception.

Validity of value vouchers

• The value voucher can be redeemed 12 months from the date of purchase. The voucher expires after the specified date without refund.

Validity of stay vouchers

• The voucher can be used for 12 months from the date of purchase. This date is printed on the voucher. The voucher expires after the specified date without refund.